A knowledge base may be referred to as a dynamic resource that allows the updating and sharing of expertise and information. Artificial intelligence (AI) or expert systems can retrieve information from a knowledge base in the form of software where as human retrieval systems need documents in text format.
Knowledge base is defined as, “The part of an expert system … Read More
What is Knowledge Base?
Wikipedia defines knowledge base as, “…. a special kind of database for knowledge management, providing the means for the computerized collection, organization, and retrieval of knowledge.”
A knowledge base is a dynamic database of information. It is used as a tool for knowledge management, for gathering information, segregating the information into appropriate categories, and making … Read More
Introduction:
Knowledge Base Software allows you to share information within your enterprise from your website or Intranet with an enterprise-grade knowledge base. It helps to reduce customer support, improving staff productivity and eliminating time wasted searching for information across disparate systems such as shared folders and paper documents.
Hundreds and thousands of organizations, small businesses, universities and enterprise organizations are … Read More
Successful service cultures are created through the development of customer service strategy. Incorporating customer service into an organization’s strategies and employee goals is a critical step in achieving corporate objectives.
Developing a customer service strategy takes time, energy and focus but can help organizations create the foundation to support a culture that understands and values the customer.
Following are … Read More
Business owners should always realize that commercialization is not all about earning money but providing the needs of the customers to make them feel important and well taken cared for. We have already heard that in business, the best salespeople almost spend 80 percent of their time listening to their customers than talking to them. This is true because companies … Read More
Change management and organization development experts talk about ‘creating alignment’ – aligning organizational strategy with daily business needs. And a big part of this is creating alignment between customer needs and employee actions as customer service providers. But we also have to take note of internal customer – those people within the organization that service us – as internal customers … Read More
