Businesses can improve customer service by responding to consumer complaints as quickly as possible.
Research by Eptica revealed that a significant number of contact centres failed to respond to online consumer queries through email communication in their own promised time frames.
The software provider discovered that only 28 per cent of contact centres actually responded to messages within their pledged … Read More
Quick Client Response – You are sitting in your car waiting for an important phone call from a high-end client. The deal you are about to consummate involves a high-end property on the outskirts of town, more than 20 miles from your downtown broker office. The phone rings, and as you steady your hand to press the smartphone button, you … Read More
Response Time – Have you noticed how some people always manage to respond immediately to your calls or messages? And have you also noticed how some people never respond in spite of repeated calls? How do you feel about that person in both the scenarios? I am sure you would want to deal with people who are quick responders. Well … Read More
